General Terms and Conditions
General Terms and Conditions
The following terms and conditions apply to all On the Tee trips. For any additional terms and conditions related to a specific trip, please refer to the booking form for that trip. Itinerary details and prices quoted for any trip may be contingent upon reaching a minimum number of participants. Do not book flights until the tour departure is confirmed. If this minimum is not met, the trip may proceed as follows:
a) Cancellation: If the minimum number of participants is not attained, the trip may be cancelled, and participants will receive a full refund of any monies paid.
b) Alteration: Alternatively, the trip may proceed with possible alterations to the itinerary and cost.
Liability Disclaimer
Golf Travel Pty Ltd, trading as On the Tee or On the Tee Travel (hereinafter referred to as OTT), acts solely as a booking agent, facilitating reservations with companies or associates offering services outlined in the itinerary. OTT assumes no liability in connection with any aspect of your booking, including but not limited to Force Majeure events, illness, personal injury, death, loss of any kind, or delays caused directly or indirectly by travel service providers or other third parties.
Items on an itinerary may change due to circumstances beyond our control. Golf courses, restaurants, and accommodation may change subject to availability, but will be replaced by a similar standard of golf course, restaurant or accommodation. The order of days is also subject to change, and times may be amended. OTT will advise of any changes as soon as they are known. OTT is not itself an event or accommodation provider. It acts only as an agent for these providers.
While OTT endeavours to operate in good faith, we expressly disclaim any responsibility for defaults resulting in loss or injury to persons or property, whether due to negligence or otherwise, by any travel service providers or other third parties. Participants assume all risks associated with the tour, including those arising from negligence, dangerous or defective equipment, or property owned, maintained, or controlled by any providers booked.
To the fullest extent permitted by law, Golf Travel Pty. Ltd., including its trading businesses, directors, employees, and agents, disclaims any liability in contract, tort, or otherwise, for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or default of third-party providers over whom we have no direct control. This includes, but is not limited to, situations involving force majeure or any other event beyond our control, which cannot be prevented by reasonable diligence on our part.
Booking Terms
All bookings are made on behalf of participants and are subject to the terms and conditions, including conditions of carriage and limitations of liability, stipulated by respective service providers. Legal rights related to the provision of travel services lie solely against the specific provider and not against OTT. In the event that a travel service provider is unable to fulfill contracted services for reasons excluding our fault, recourse rests with the provider, not OTT.
Tour Amendments
Items on the itinerary may change due to supplier constraints and circumstances beyond the control of OTT. Changes may affect any aspect of the itinerary including cost, accommodation, golf courses, tours, activities, flights and transfers. OTT will do all possible to maintain the tour schedule and standard or obtain suitable and comparable alternatives. The order of days is also subject to change and times may change. OTT reserves the right to vary itineraries, substitute hotels, golf courses and tour escorts.
Travel Insurance
It is the traveler’s sole responsibility to purchase appropriate comprehensive travel and medical cover. This insurance should include cover in respect of, but not limited to:
• Health Insurance, including full medical, emergency evacuation and repatriation cover including Covid/pandemic cover.
• Cancellation & Curtailment: If, for any reason, a traveler must cancel prior to departure, the traveler may forfeit a large portion, or even the entire cost of the booking. Furthermore, should a traveler have to depart prior to completion of the trip, the cost of the portion of the trip that has not been completed may not be refundable.
• Damage/theft/loss of personal luggage, money and/or goods.
OTT and any person or agent acting for or on behalf of OTT, will not take responsibility for any costs or losses incurred or suffered by travelers regarding, but not limited to, any of the above-mentioned eventualities.
Passports, Visas and Travel Advice
It is the traveler’s sole responsibility to ensure that they are aware of and take any necessary health precautions recommended/ required for travel and comply with all passport and entry requirements. See www.smartraveller.gov.au for important travel and visa advice.
Health and Acceptance of Risk
The customer certifies that that there are no health-related reasons which would preclude their participation.
It is the customer's sole responsibility to ensure awareness of and take necessary health precautions, including vaccinations recommended or required for travel destinations, and to carry all necessary vaccination documentation.
Participation in a tour entails a higher degree of personal risk. Some of the risks include:
· Crime: It is imperative to prioritise personal security and always remain vigilant.
· Wildlife: In National Parks and game reserves, adhere to regulations and follow the guidance of park wardens to mitigate risks associated with wildlife encounters.
· Remote Locations: Some destinations may be remote with limited access to medical facilities.
· Other Incidental Risks: Additional risks may be associated with tour activities or ancillary services.
The customer affirms that they have been adequately informed of tour risks and willingly choose to participate, understanding that such risks may lead to personal injury, death, property damage, or financial loss.
Exclusions
As specifically detailed for each tour, generally including international flights, tips, porterage, personal charges, golf club hire, meals and drinks (all unless stated as inclusions in specific trip itineraries).
Deposits
To secure your place on any trip, please register online, by phone or email or by completing a booking form where available and pay the deposit. Once your registration is received by OTT an invoice will be raised and sent.
Cancellations
Cancellation requests must be provided in writing. The following per person cancellation charges apply:
· Prior to Required Date of Final Payment: The deposit is forfeited if cancelled before the required date of final payment.
· After Final Payment: Cancellations made after the final payment is made may result in forfeiture of 100% of the package value.
· Additional cancellation fees may apply, subject to the terms and conditions of suppliers, including but not limited to accommodation, restaurants, and golf courses. OTT will make efforts to recover costs from suppliers on behalf of the customer.
Additional Charges
Additional charges may occur which are outside OTT's control or may be the fault of a member(s) of the tour group. The company will not be responsible for any such additional charges and retains the right to demand these charges from the participant without reservation if any claim should be made on it by any Supplier.
Supplier Bonds or Deposits
A supplier may require a bond or credit card imprint to cover items such as mini-bar, food charges, damage etc. The client agrees to provide such bonds or deposits as reasonably requested.
Golf Course Renovations and Inclement Weather
Golf course renovations occur at various times of the year as part of normal maintenance. Where possible the group will be advised at the time of final confirmation, however suppliers reserve the right to amend the date, or may provide OTT with minimum notice. Every endeavour will be made to have the quality of play unaffected. No refunds will apply.
Weather interruptions to your itinerary are beyond our control. Refunds are at the discretion of suppliers.
Special Dietary Requests
Please note that requests for special dietary requirements cannot be guaranteed at all hotels and restaurants, however all measures are taken to appropriately inform each provider of meals in a timely manner.
Marketing
OTT reserves the right to collect visual images of tour participants and to use any such images in our marketing and advertising including social media in perpetuity. You may specifically request in writing to have any images of you excluded from such marketing material.
Privacy
We understand the importance of protecting the privacy of your personal information. In handling personal information, we comply with the Privacy Act 1988 (Cth) (Privacy Act), and with the 13 Australian Privacy Principles. Please read our full privacy statement here www.onthetee.com.au/privacystatement.
Governing Law
This Agreement shall be governed by the substantive laws of the State of New South Wales. The parties irrevocably agree that any judicial proceedings relating to this agreement will be filed in a court of competent jurisdiction within New South Wales, Australia.
Complaints
Our Complaints Handling Policy can be found on our website.
Force Majeure
Force Majeure means the occurrence of an event that is beyond OTT’s reasonable control and which could not have been reasonably prevented by OTT which includes, but is not limited to:
(a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts;
(b) natural disaster, including but not limited to flooding, fire, earthquake, landslide, volcano disruption, pandemic, adverse weather conditions, high or low water levels;
(c) nuclear or other industrial accident causing environmental pollution or contamination; or
(d) change in law, meaning, enactment, amendment or repeal in the law or administration of any law in Australia or any jurisdiction relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, license and the common law as applicable from time to time.
Termination of booking or change of travel arrangements due to force majeure
If in OTT’s reasonable opinion, a significant event prevents it (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, OTT may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of liability in the event of force majeure
In the event of an event making it impossible or unsafe for OTT to deliver all or part of the trip, OTT reserves the right to postpone the tour to new dates. If the rescheduled dates do not suit the customer, OTT will refund the customer for the unfulfilled part of the tour less any reasonable losses incurred by cancellation. Losses may amount to a substantial proportion of the tour price. OTT will use reasonable endeavors to minimise losses incurred by the customer. Customers must have appropriate and adequate travel insurance to cover these circumstances.
Acknowledgement
By submitting the online booking form, the customer acknowledges that the itinerary has been read and that the booking terms and conditions as listed above and on the website are understood and accepted by the by the customer and by any others that the customer is making the booking on behalf of. If you are booking on behalf of another, you warrant that you are authorised to accept these terms and conditions on behalf of everyone named in your booking.
